1. Information We Collect
We collect information you provide directly to us, such as when you create an account, book a coaching session, or contact us for support. This may include:
- Personal information (name, email address, phone number)
- Professional information (job title, company, career goals)
- Payment information (processed securely through third-party providers)
- Communication records (emails, session notes, feedback)
- Usage data (how you interact with our website and services)
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our coaching services
- Schedule and conduct coaching sessions
- Process payments and manage your account
- Send you important updates about our services
- Respond to your inquiries and provide customer support
- Analyze usage patterns to enhance our services
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With your explicit consent
- To trusted service providers who assist us in operating our business
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- To prevent fraud or security threats
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage and backup procedures
- Staff training on data protection practices
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Typically, we retain:
- Account information for the duration of your relationship with us
- Coaching session records for 7 years for professional purposes
- Payment records as required by financial regulations
- Marketing communications until you opt out
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access to your personal information we hold
- Correction of inaccurate or incomplete information
- Deletion of your personal information (subject to legal requirements)
- Restriction of processing in certain circumstances
- Data portability (receiving your data in a structured format)
- Objection to processing for marketing purposes
- Withdrawal of consent where processing is based on consent
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve website functionality and performance
You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
8. Third-Party Services
We may use third-party services to support our operations, including:
- Payment processors for secure transaction handling
- Email service providers for communications
- Analytics tools for website performance monitoring
- Cloud storage providers for data backup and security
These third parties have their own privacy policies, and we encourage you to review them.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
- Phone: +63288892020
- Address: 1526 P. Santos St, Makati City, 1303 Metro Manila, Philippines